1. Introduction

This Dispute Policy sets out Niggle’s policies on disputes concerning any User Content on the Niggle website. It deals with two types of situation:

a) Where any User of Niggle wishes to report content which does not comply with the Niggle User Code of Conduct;

b) Where a Niggle Member wishes to dispute or delete an item of User Content.

2. Principles

Niggle facilitates communication between Users and Members. It does not in general moderate or review individual items of User Content. Niggle does, however, provide the facility and process for User Content to be reported as abusive. As such, Niggle relies to a large extent on the honesty and integrity of its Agents and Members, and their willingness to report abusive Content.

Niggle allows Members the opportunity to respond privately or publicly to User Content, including negative feedback. Niggle encourages Members to respond through the channels provided in the first instance, unless User Content contravenes Niggle’s User Code of Conduct.

3. Telling Niggle about Abuse or a Dispute

Users should notify Niggle of any content which does not comply with the Niggle User Code of Conduct, or any item of User Content which they wish to dispute or delete, at the earliest possible opportunity.

Users are encouraged to read the Niggle User Code of Conduct before reporting abuse, to identify where the breach may have occurred.

Any User of the Niggle website, whether a Member or not, may report abusive User Content or a Dispute in one of two ways:

a) By emailing abuse@niggle.co.uk or disputes@niggle.co.uk, sending details of the suspected abuse or your dispute, or

b) By posting your complaint to Niggle Limited, marked “For the attention of the Legal Department”, 62 Vale Farm Road, Woking, Surrey, GU21 6DP.

The notification of any dispute or report of abuse should contain details of:

a) The date, time and listing of the User Content concerned,

b) The action that you wish Niggle to take in respect of the User Content, and

c) The basis on which you request the action to be taken (eg questioning its truthfulness, or alleging it to be defamatory), according to the Niggle User Code of Conduct.

4. Dispute Process

Following the receipt of notice of a dispute, Niggle will attempt to respond immediately but at any rate will respond within 3 working days of receipt of a dispute. Niggle reserves the right to decide whether to immediately suspend the User Content concerned while commencing an investigation. An investigation is likely to involve contacting all parties (Members or other Users) concerned, telling them of the dispute, and giving them the opportunity to make representations to Niggle in relation to the points made in the dispute. Each party will be given 21 days to respond.

Niggle will respect your privacy throughout this process and will not disclose your details unless with your express permission.

If Niggle does not receive a response from parties responsible within 21 days, Niggle will, in most circumstances, remove the relevant User Content permanently from the Niggle website. When Niggle has received a response from parties responsible, Niggle will take a decision within 21 days on whether to reinstate the Content, permanently remove it or continue with investigations. At this point all parties will be notified as soon as possible.

5. Changes to this Dispute Policy

Niggle reserves the right to make changes to this Dispute Policy. In the event of Niggle wishing to make changes of any significant nature, Niggle will give you at least one month’s advance notice of intent, and will inform you of any changes both in the “News” section of the Niggle website, and by e-mail to Users whose e-mail addresses are held by Niggle. You will assume to have consented to these changes if you do not raise any objection to the changes within one month of receiving such notice.