Privacy Policy « Niggle – Customer survey technology for the food service industry

Privacy Policy

1. Introduction

Data collected on the Niggle websites http://www.niggle.co.uk and http://www.nigglebusiness.com or otherwise through the Niggle services will be subject to this Privacy Policy. This Privacy Policy applies equally to business members of Niggle (whether paying or not) and consumers. Niggle Limited is the Data Controller for this website and is registered under the Data Protection Act. To find out more about Data Protection, visit the Data Protection website at http://www.ico.gov.uk

2. How Niggle Collects Information About You

Niggle collects personal information when you register to use the service via the Niggle websites (niggle.co.uk or, in the case of business customers, nigglebusiness.com). Personal information is information about you that is personally identifiable like your name, address, email address or phone number. When you register we may ask for your email address and certain other personal information such as your name, address, birth date, birth place, gender, and biographical information. You may choose not to answer some of these questions. Niggle uses this information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, analysis and anonymous reporting.

When you are using the Niggle services, we will collect information about your use of the service and we may also collect information about your computer or other access device such as your mobile phone, including your mobile phone number.

Niggle does not collect or store financial information. We use a third party transactions partner and therefore we do not hold your credit card information or other financial data.

Niggle may collect additional information from or about you in other ways not specifically described here. For example, we may collect information about your contact with our customer services or sales personnel. We use this information to help us serve you better, and for our business's own internal analysis.

3. How Niggle Uses Your Personal Information

Niggle limits access to your personal information to employees who reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Niggle does not share personal information about you (including your email address) with other people or non-affiliated companies without your consent except to provide products or services you have requested and in the circumstances listed below. To be clear, we will not sell or rent your email address to a third party without your explicit consent.

The only circumstances under which Niggle will share personal information about you with any third party are as follows:

a) To deliver requested services to you through third parties under contract. Niggle may share your personal information with service providers under contract to Niggle who help Niggle with parts of our business operations. These may include, but are not limited to, fraud prevention, payment collection agencies, marketing agencies and technology solutions providers. These service providers will be contracted not to share your information and to use it only in relation to providing services for Niggle.

b) Following your explicit consent to Niggle. Niggle may share your personal information with third parties if you have given your explicit consent to Niggle to do so, for instance by ticking a box to share your email address with a business you have given feedback to. Consent will be requested on an "opt-in" basis only, never on an "opt-out" basis.

c) If required by law. Niggle may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas, warrants, court orders or legal process or to establish or exercise our legal rights or defend against legal claims;

d) To prevent crime. It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, violations of Niggle's terms of use, or as otherwise permitted or required by law;

e) In the event of acquisition or merger of Niggle or Niggle Limited by or with another company. In this event it may be necessary to transfer information about you to the other company. If this happens we will notify you by email or by putting a prominent notice on the web site before information about you is transferred and becomes subject to a different privacy policy;

f) For the compilation of demographic data. Niggle may share demographic information with business partners and for aggregate research purposes, e.g. "45% of customers visiting the site are in the South East of England" or similar. No personally identifiable information will ever be used without your permission (i.e. we will ask you first if we want to use a quote or testimonial).

If you choose to reveal your email address to a third party via the internal message service provided by Niggle (ie. within the content of a message), Niggle cannot control or prevent this. We would advise that revealing personal information within personal messages (for instance to a business or organisation) is at your own risk, and we recommend that you do not reveal do this. Niggle cannot guarantee that the third party will not contact you separately outside the Niggle system if you do this.

In addition, if you post any personal or contact information online that is accessible to the public (for instance as part of your business description), you may receive unsolicited messages from other parties in return. We advise you that you do so at your own risk.

4. How Niggle Uses IP Addresses

IP Addresses are automatically reported by your browser each time you view a web page. IP addresses may be used by Niggle for various purposes, including:

a) To diagnose or service technology problems reported by Niggle Users or by engineers associated with the IP addresses controlled by a specific web company or ISP;

b) To tailor advertising based on geographic area or other information derived from Users IP addresses;

c) To report aggregate information derived from IP addresses to advertisers and partners;

d) To estimate the total number of users visiting Niggle from specific geographical regions.

5. How Niggle Uses Cookies

When you access the Niggle website, we, or other companies we use to track how the website is used, may place "cookies" on your computer. Cookies are small data files. For instance when you log in to your account, we may send a "session cookie" to your computer, which helps us to recognise you - without asking for your password repeatedly - if you visit more than one page on our site during the same session. These cookies will expire and have no further effect as soon as you log out or close your browser.

In addition, we may also use longer-lasting cookies for other purposes, for example to display your e-mail address on our forms, so that you don't need to retype the e-mail address to send feedback or each time you log in to your account.

Our cookies are encoded so that only Niggle can interpret the information stored in them.

If your browser permits it, you are free to decline our cookies if you wish, but doing so may interfere with or slow down your use of the Niggle websites.
6. How Niggle Deals With Your User Content

Niggle staff may read Users' Content, including private feedback sent to and from Users and members, from time to time before and after it has been forwarded to other Users. This is for three possible reasons:

a) To check whether it contravenes the Niggle User Code of Conduct, if Niggle has reasons to believe that there is a risk of contravention or if a possible breach of the User Code of Conduct has been reported;

b) To understand for Niggle's own internal research purposes, how the Niggle services are being used;

c) To provide an additional service to member businesses or organisations, for instance to analyse feedback and produce a summarised report, or to reply on behalf of member businesses or organisations with their permission.

However Niggle does not normally read Users' private Content and will not do so without one of the three good reasons above.

Niggle stores your User Content on its databases and reserves the right to retain a record of User Content indefinitely. This is to ensure that User Content is sufficiently backed up to enable member businesses and organisations to recover User Content that has been lost or deleted mistakenly. However Niggle does not guarantee to retain records for any specific period of time and they may be deleted at any time.

7. When Niggle Will Contact You

By using the Niggle service, you authorise us to send you notifications and service emails from time to time. Because of the nature of the Niggle services, by supplying their email address Users of the service authorise us to contact them notifying them of new messages and comments.

Communication between Users and members happens within our secure messaging system on the website but you will receive notifications to your normal email address when there are new messages waiting for you in your Niggle account or dashboard. To be registered on the Niggle service we may require a valid email address so that you can be contacted, but as already described, this will not be released to third parties.

8. Your Rights

You have a right to know what information we hold on you, and we take very seriously our obligation to provide you with access to that information. If you would like to know what information we hold on you, the easiest way to do this is to log in to your account or dashboard, which will show you the full set of current information held. However it is possible that previous details, which you have recently changed, will still be held on our internal company databases.

Email us at privacy@niggle.co.uk to ask for the complete set of information that we are holding on you, and if necessary to request that we delete or change this information. We reserve the right to charge a small administration fee to cover our costs in providing this information to you.

9. Changes to this Privacy Policy

Niggle reserves the right to make changes to this Privacy Policy. In the event of Niggle wishing to make changes of any significant nature, Niggle will give you at least one month's advance notice of intent on the Niggle Blog page, and will inform any changes by e-mail to Users whose e-mail addresses are held by Niggle. You will assume to have consented to these changes if you do not raise any objection to the changes within one month of receiving such notice.

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